Our Privacy Practices
The privacy practices described are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 (R.A 10173) and its implementing rules and regulations. When accessing the website and/or availing of our products and services from outside the Philippines, you acknowledge and agree that your information may be transferred to and processed in the Philippines following legal and regulatory standards for data protection that may differ from your current or home jurisdictions.
What We May Collect From You
When you submit an offer or avail the products of Buena Mano or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal information so that we may provide useful content and relevant products that may be of interest to you. Personal information is any data that can be used to identify a person. This may include, among others:
We may, as and when necessary, seek to verify or augment these information with third party entities including government, tax authorities or courts of competent jurisdiction, employers (where applicable), service providers and business partners and, in the process gain additional information about you.
We may also collect, use and keep your personal opinions or comments made known to us via feedback, complaints or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents, and service providers.
How We Use Your Information
We use the information collected to deliver and provide the product that you have offered to purchase/ buy:
How We May Share Your Information
We may share your personal information with our parent BPI, BPI subsidiaries and affiliates and third parties (service providers, business partners such as brokers) under an obligation of confidentiality and information security.
Further, if you are, become or apply to become a client of BPI, or any of its subsidiaries and affiliates, the subsidiary/ies and affiliate/s concerned have the option, but not the obligation to, rely upon, use, and share your relevant personal and/or account information for any of the following purposes:
We wish to assure you that we do not and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.
How We Protect Your Information
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, etc. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, technological and procedural safeguards. We train our employees to properly handle your information. Whenever we engage service providers or licensed real estate brokers to provide services for us, we require them to protect personal information aligned with our own security standards.
How Long Do We Keep Your Information
Your personal information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.
You Have Rights
In respecting your rights to privacy, you may opt to tell us:
We may charge a fee for processing your request/s for access and/or update. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.
How To Contact Us
For any queries, clarification, requests on any aspect of this Statement, the exercise of your rights pertaining to your personal information or to provide feedback that you may have about our processing of personal information, please visit our Head Office at the G/F BPI Buendia Center 360 Sen. Gil Puyat Ave., Makati City or at the nearest Retail Loans Centers located in the provinces or get in touch with our Customer Care at 8580-3158 or +63 (927) 133-6086. You may also email us at email@example.com, which is manned during business hours.
Data Privacy Officer
BPI Family Savings Bank
6F BPI Family Savings Bank Head Office, 109 Paseo de Roxas cor. Dela Rosa St. Makati City, 1229 Philippipnes
Changes to Our Privacy Statement
We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on our website.
Personal Information/Data- refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
Sensitive Personal Information/Data- refers to personal information:
BPI subsidiaries and affiliates- members of the BPI Group of Companies, such as, but not limited to, Ayala Plans, BPI Asset Management and Trust Corporation, BPI Capital Corporation, BPI Century Tokyo Rental Corporation, BPI Direct BanKo, BPI Europe, BPI Express Remittance Center, HK, BPI Family Savings Bank, BPI Forex Corporation, BPI International Finance Ltd., BPI Investment Mgt. Inc., BPI/MS Insurance Corporation, BPI Philam Life Assurance Corporation, BPI Securities Corporation and BPI Tokyo Lease and Finance Corporation.